We want you to love your Dreya purchase! If you need to make an exchange or return, please read our policy below to ensure a smooth process.

Exchanges

If you’d like to exchange an item, please contact us within 14 days of
receiving your order at hello@dreya.co.za. Exchanges are available for size, colour, or style, depending on stock availability.

Once we confirm your exchange request, please return the item in its
original, unworn, unwashed condition with all tags attached. Customers are responsible for return shipping costs.

Pre-Order Items: If exchanging a pre-order item, please allow
an additional 7-14 days for production, as we make these items in limited quantities.

Returns and Refunds

We accept returns within 14 days of receiving your item if you’re
unsatisfied or if there’s a defect. Returned items must be in their original, unworn, unwashed condition with all tags attached.

To initiate a return, please email us at hello@dreya.co.za with your
order number and reason for return. Once approved, return the item to the address provided. Refunds are issued to the original payment method.

Non-Refundable Items: The following items are non-refundable:

Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return
without tracking.

Refund Process

Refunds will be processed within 5-7 business days of receiving and
inspecting the returned item. You’ll receive an email notification once your refund is issued. Please note that refunds may take additional time to reflect in your account, depending on your bank or payment provider.

Damaged or Defective Items

We take quality seriously and thoroughly inspect each item before
shipping. However, if you receive a damaged or defective item, please contact us within 7 days of delivery. We’ll work with you to arrange a replacement or refund.

Questions?

If you have any questions regarding our exchange and refund policy,
please feel free to reach out to us at helle@dreya.co.za / andrea@dreya.co.za / wendy@dreya.co.za